Good customer service starts with good product development. We put a lot of time and love into designing our products and choosing the best materials for them. We try to make the product descriptions in our online shop as detailed and informative as possible to help you make the best possible choice for you and your furry friends. As every cat is unique and has individual needs, we can't answer every possible question on our website. That's why we encourage you to contact us if you have any unanswered questions or doubts. As we are a small start-up company our team is still very small. That's why we can't always answer straight away but nonetheless we do get back to every single message we receive.
You would like to purchase a special product combination that you can't find in our online shop? Or perhaps the product you're looking for is currently sold out? Don't hesitate to contact us and we will try our very best to find a satisfactory solution.
Do you have additional questions about our products? We will be happy to advise you by phone (Mon-Fri 9:00 to 17:00) or by email - service@lucybalu.com.
+49 (0) 89 413259970You opened your parcel and now you´re wondering where the assembly instructions are? For the sake of the environment, we do not print any instructions, instead, you can find all of them online if you click on the headline over this text.
MontageanleitungenYou already own one of our products and are now looking for spare parts or a replacement product? Just check if you can find it in our Shop. If you can't find a specific product, just contact us so we can find a solution.
Are you looking for a voucher as a gift for a cat lover? Unfortunately, vouchers are very complex to process in our accountancy. Therefore, we currently do not offer vouchers.
You are interested in a collaboration with LucyBalu and don't know who to contact? Just send a mail to our service team they will forward it for you.
You ordered a product in our store and wish to return it? Just send us a message containing your order number and we will get back to you as soon as possible.
You're waiting for a parcel that should have arrived already or you are missing a product from your order? Please send us a message with your order number and the product you're missing so we can solve the problem.
If you should ever receive a product that is damaged or faulty in any way don´t hesitate to contact us. Just send us a message with your order number and one or more pictures to service@lucybalu.com.
LucyBalu GmbH
Hellabrunner Str. 30
81543 Munich
+49 (0) 89 413259970 (Mo-Fr 9:00 bis 17:00 Uhr)
service@lucybalu.com
LucyBalu GmbH
Baaderstr. 19
80469 München
LucyBalu GmbH
c/o Bavaria Paket Logistik GmbH
Affinger Straße 6
86167 Augsburg
