Good customer service starts with good product development. We put a lot of time and love into designing our products and choosing the best materials for them. We try to make the product descriptions in our online shop as detailed and informative as possible to help you make the best possible choice for you and your furry friends. As every cat is unique and has individual needs, we can't answer every possible question on our website. That's why we encourage you to contact us if you have any unanswered questions or doubts. As we are a small start-up company our team is still very small. That's why we can't always answer straight away but nonetheless we do get back to every single message we receive.
You would like to purchase a special product combination that you can't find in our online shop? Or perhaps the product you're looking for is currently sold out? Don't hesitate to contact us and we will try our very best to find a satisfactory solution.
You have a general question about our products? We're always happy to be of help over phone or Email.
You opened your parcel and now you're wondering where the assembly instructions are? For the sake of the environment, we do not print any instructions, instead you can find all of them online. Just click here.
Sie haben bereits LucyBalu Produkte und suchen nach den passenden Ersatzprodukten. Schauen Sie in unserem Shop nach. Sollten Sie etwas nicht finden, dann kontaktieren Sie uns gerne.
You like our products and want to buy a voucher? Maybe as a gift for a fellow cat lover? You can purchase vouchers here.
You are interested in a collaboration with LucyBalu and don't know who to contact? Just send a mail to our service team they will forward it for you.
You ordered a product in our store and wish to return it? Just send us a message containing your order number and we will get back to you as soon as possible.
You're waiting for a parcel that should have arrived already or you are missing a product from your order? Please send us a message with your order number and the product you're missing so we can solve the problem.
Sie haben sich so auf Ihre Lieferung gefreut und nun haben Sie ein beschädigtes Produkt erhalten? Schicken Sie uns bitte ein oder mehrere Foto(s) der beschädigten Ware unter Angabe Ihrer Bestellnummer an firstname.lastname@example.org
Hellabrunner Str. 30
+49 (0) 89 121 29 420
c/o Bayerische Medien Logistik GmbH
Affinger Straße 6