On our overview page you'll find assembly instructions as well as care and cleaning instructions for our products – digital and available whenever you need them. Simply select the product you're looking for and download the instructions as a PDF. You'll also find specific notes there, for example on cleaning the pump of the TREVI water fountain. To the assembly and care instructions

Yes. Many of our products are designed so that individual parts can easily be replaced. These include sisal and scratching elements, posts, cushions, pads, felt pads as well as filters and pumps for the TREVI water fountain. That extends the lifespan of our products and saves valuable resources. To the spare parts

All the information on cancellation, withdrawal, returns, return periods, return costs and refunds can be found on our returns page. It also explains how an exchange or a complaint works and what to keep in mind for unpacked or damaged items. To returns, exchanges and complaints

Want to know where your parcel is right now? You can check the current shipping status at any time in our tracking portal. Track your order

On our shipping page you'll find all available payment methods as well as information on delivery countries, shipping costs and the respective thresholds for free delivery. It also tells you how long shipping is expected to take and how you can track your order. All information on shipping and payment