About LucyBalu


Cat Wall


Animal welfare


We're here to assist you and help solve any problems

Good customer service starts with good product development. We put a lot of time and love into designing our products and choosing the best materials for them. We try to make the product descriptions in our online shop as detailed and informative as possible to help you make the best possible choice for you and your furry friends. As every cat is unique and has individual needs, we can't answer every possible question on our website. That's why we encourage you to contact us if you have any unanswered questions or doubts. As we are a small start-up company our team is still very small. That's why we can't always answer straight away but nonetheless we do get back to every single message we receive.

Special request

You would like to purchase a special product combination that you can't find in our online shop? Or perhaps the product you're looking for is currently sold out? Don't hesitate to contact us and we will try our very best to find a satisfactory solution.

Customer service

Du hast zusätzliche Fragen zu unseren Produkten? Wir beraten dich gerne telefonisch (Mo-Fr 9:00 bis 17:00 Uhr) oder per Email - service@lucybalu.com.
Alternativ auch gerne über unseren Direkt-Chat, rechts unten auf der Website.

+49 (0) 89 413259970

Assembly Instructions

Du hast das Paket geöffnet und suchst die Montageanleitung? Um die Umwelt zu schonen, bieten wir unsere Montageanleitung und Pflegehinweise nur digital an. 


Replacement Products

You already own one of our products and are now looking for spare parts or a replacement product? Just check if you can find it in our Shop. If you can't find a specific product, just contact us so we can find a solution.


Are you looking for a voucher as a gift for a cat lover? Unfortunately, vouchers are very complex to process in our accountancy. Therefore, we currently do not offer vouchers.


You are interested in a collaboration with LucyBalu and don't know who to contact? Just send a mail to our service team they will forward it for you.

Product returns

You ordered a product in our store and wish to return it? Just send us a message containing your order number and we will get back to you as soon as possible.

Missing a parcel

You're waiting for a parcel that should have arrived already or you are missing a product from your order? Please send us a message with your order number and the product you're missing so we can solve the problem.

Damaged product

Du hast dich so auf deine Lieferung gefreut und nun hast du ein beschädigtes Produkt erhalten? Schick uns bitte ein oder mehrere Foto(s) der beschädigten Ware unter Angabe deiner Bestellnummer an service@lucybalu.com 

Headquarter the company (design studio)

LucyBalu GmbH

Hellabrunner Str. 30

81543 München

Phone Number

+49 (0) 89 413259970 (Mo-Fr 9:00 bis 17:00 Uhr) 



Office address

LucyBalu GmbH

Baaderstr. 19

80469 München

Return address

LucyBalu GmbH

c/o Bavaria Paket Logistik GmbH

Affinger Straße 6

86167 Augsburg

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